30-Day Transit & Quality Guarantee
1. 30-Day Unconditional Quality Guarantee
Every piece engineered and dispatched by Nyxeris is backed by our strict 30-day satisfaction commitment. If you are not entirely satisfied with the craftsmanship, material density, or ergonomic performance of your gear, you may initiate a return or exchange within 30 calendar days of confirmed carrier delivery.
30 days from delivery date to inspect, test, and verify fit in your setup.
Transit damage or defect? We ship an express replacement before return pickup.
Refunds routed directly to your original payment card via Whop Secure Gateway.
2. Damaged or Lost in Transit Protection
All Nyxeris shipments travel under fully insured carrier manifests. In the unlikely event that your parcel sustains damage during air courier transit or fails to show carrier movement past 15 business days, our Concierge team immediately dispatches a brand-new unit at no additional cost or issues a 100% full refund.
To report an issue: Contact concierge@nyxeris.com or your Account Order Portal with your 12-digit Nyxeris Order ID (e.g. NYX-1A2B3C4D5E6F) and our dispatch team will resolve your request within 12 hours.
3. Return Eligibility Requirements
- Item must remain in pristine functional condition with original serialized parts.
- Packaging should include original inner protective sleeves and bundled accessories.
- Custom bespoke engraved pieces are subject to a standard re-polishing deduction unless defective.
4. Refund Processing Window
Once your returned item arrives at our inspection depot, your refund is credited within 3-5 business days. Your banking institution will reflect the credit according to standard processing times.